Website Terms of Service
Effective date: December 1, 2022
Terms of Sale
The Terms of Sale are part Auto Bros Terms of Use and are additional terms by which all Users or guests abide when using the Service. When you book online or via phone with Auto Bros, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
Packages
Auto Bros offers three different wash options for four different car types. Prices and wash packages contents are subject to change at Auto Bros discretion at anytime.
Payment Terms & Conditions
Bookings are charged upon completion of the service requested. Auto Bros accepts cash, debit and, Credit Card. Any Card Declined will lead Auto Bros to ask the customer to find a solution for the payment of the service provided. Auto Bros will start a collection process 48 hours after getting the customer’s Credit Card refused.
Booking Terms & Conditions
Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. Auto Bros will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with your car detailing specialist. All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. Auto Bros reserves the right to charge an hourly rate of $50 (or proportion there of) for any work that is not within the boundaries of the booking at the discretion of Auto Bros. A minimum 20% surcharge will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.
Late Cancelation & Rescheduling
You may reschedule or cancel any appointment up to 48 hours before the due date. However, inside of the 48 hour period, a $40 fee is charged to compensate our technician. This rule applies for any retail priced car detail.
Satisfaction Policy
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge. Any claims must be filed within 24 hours of the completion of the service by phone (253-217-5698), email (autobrosnw@gmail.com), or text message (253-217-5698). Pictures of the area must be texted or emailed to (autobrosnw@gmail.com) within 24 hours of the claim being made.
Appointment Time
Due to traffic or exceptional circumstances, our technician might arrive late. Please allow a 30-90 minute arrival window for jobs booked online or by phone. Auto Bros shall do its best to let you know about any delay of delivery.
Coupon & Refferal Policy
From time to time, Auto Bros may offer a referral program which enables you to earn credits redeemable for Auto Bros services by sharing a unique referral link provided to you by Auto Bros (“Referral Link”) with your friends. Note that combining credits & coupons is not possible. To qualify for credits, the referred customer must be a new customer of Auto Bros and use your Referral Link to sign up for the Services. You may not collect referrals by:
- self-referring by using multiple or false names, identities, accounts or email addresses;
- referring anyone who is an existing Auto Bros customer, including an existing customer with an account under an alternate email address;
- using spam or sending unsolicited emails to persons they don’t personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
- posting on message boards, public forums, coupon sites or other online venues;
- permitting another individual to use the referring customer’s account;
- referring fake people to Auto Bros, impersonating another person, or otherwise providing Auto Bros with false or misleading information;
- using the Referral Link in any manner that is disparaging or that otherwise portrays Auto Bros in a negative light; or
- referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
- If Auto Bros determines in its sole discretion that there has been a violation of these terms, Auto Bros reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Auto Bros reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.